TRIPLE THREAT – PEOPLE, PROCESS, PROFITABILITY
Situation: Major health system experiencing significant crises in three areas: physician / administration collaboration, patient quality standards, and financial performance.
Process: Root cause issues between providers and administration were surfaced and addressed through variety of methods and actions.
Return: One year later, surveys indicated a substantial improvement in physician / administration trust. Survey information documented a 10% increase in patient quality, higher nursing engagement and an effective accountability culture. The health system experienced an $11,000,000 increase in profitability in nine months.